If we are unable to post your payment to the prison commissary account of the inmate that you specify due to your providing inaccurate information and we receive the total amount of your payment back from the correctional institution or their payment processor, we will refund your payment and 50% of the processing fee. If we receive less than the full amount of the payment back from the correctional institution, we will refund the amount of the payment that we receive back, and less 50% of your processing fee. If we are unable to post your payment to the account of the inmate that you specify for any other reason, we will refund your entire payment and processing fee. If inmate is released or transferred, the money will be refunded back to your account, minus the transaction fee. All correspondence relating to claims for credit must be made via e-mail to firstname.lastname@example.org.